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View Full Version : DONZI Cust/Serv, more good stuff...



Bryan Tuvell 33ZX
09-21-2002, 03:25 PM
I screwed up yesterday's post and deleted it, sorry about that.
Anyway, another POSITIVE C/S post :)

I spoke with the factory yesterday, the "new" Director of Customer Service is Cathy Mueller.
She is familiar with my case, ready for it to arrive at the factory on 21 Oct, promise date is 10 Dec. Knowledgeable and professional, and when she couldn't answer one of my questions, another gentleman at the factory called, I don't impress easy, and I was impressed yesterday!

As always, my expectations were "surpassed", it had been a month or so since Nick Miller called me to talk about my warranty work that I needed etc. So I called to double check since the Oct date is nearing!

Thanks DONZI, see ya in 4 weeks!
(I wonder if I can get a trip to that other building a block away were the Donzi GOODIES are?)
HEY Mike Miller, I will tell them you owe me a Towel.... Hope to see you there if your in town.
Bryan